195 Cranleigh St, Dayton WA 6055 +61 421 797 510
info@blossomservices.com.au ABN : 50 651 586 319 | ACN # 651 586 319
Resources

Feedback & Complaints

Your feedback — whether a compliment or concern — helps us continuously improve the way we deliver care. Every voice matters at Blossom Services Pty.

Feedback and Complaints at Blossom Services Pty
How Can We Improve?

Your Feedback Matters

At Blossom Services Pty, delivering exceptional care is something we genuinely care about. Your feedback — whether it's a compliment or a concern — is invaluable to us. Sharing what we're doing well, or where we could do better, helps us continuously refine the way we work and ultimately benefits everyone we support.

Every member of our team, including our nurses and support workers, is familiar with our feedback and complaints procedures. We welcome your input in whatever way feels most comfortable to you.

Get in Touch

How to Submit Feedback or a Complaint

You can reach us through any of the following channels.

Speak Directly

Talk to any team member, support worker, or manager in person.

Call Us

+61 421 797 510

Write to Us

195 Cranleigh St, Dayton WA 6055

WhatsApp

Chat with us now

What Happens Next

What Happens After You Raise a Complaint?

We follow a clear and transparent process to ensure every complaint is handled with care.

1

We Listen

Share your concern with us and we will acknowledge it and respond within 48 hours — without judgment.

2

We Investigate

We look into the root cause of your concern thoroughly and honestly, conducting our review with full transparency.

3

We Keep You Informed

You will receive regular updates throughout the process. Most matters are resolved within 5 to 28 days.

Your Rights

Your Rights When Making a Complaint

At Blossom Services Pty, your complaint is handled with the utmost respect and professionalism. Here's what you can expect:

Anyone can lodge a complaint Confidentiality is guaranteed You can withdraw at any time Anonymous complaints accepted Outcomes can be reviewed No negative impact on your services Family & carers can lodge on your behalf Your feedback drives improvement
External Bodies

Contact the NDIS Commission

If you prefer to raise a concern externally, you may contact any of the following bodies.

NDIS Quality & Safeguards Commission

1800 035 544

National Disability Insurance Scheme (NDIS)

feedback@ndis.gov.au

National Disability Insurance Agency (NDIA)

1800 800 110
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